Car dealerships and traffic lawyers: Paragraph 1 – everyone does theirs! 5. August 2020 by Luisa Schmidt
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Categories schadenfix.De Legal Tips
It is nothing new. Customers and clients have become more demanding. Nevertheless, traffic lawyer Silke Minnerup can't complain. She is a partner in the law firm Pietsch& Minnerup lawyers and for years their department has been growing, also thanks to cooperation with car dealerships. Here it follows the adage "Paragraph 1 – everyone does his own thing!". Car dealerships sell and repair cars – they provide legal advice in traffic accidents. In this interview, you can find out how the traffic lawyer is coping with the increased workload through continuous process optimization.
IN YOUR OPINION, HAS CUSTOMER BEHAVIOR AT CAR DEALERSHIPS CHANGED IN THE LAST 10 YEARS??
Absolutely. Rapid accessibility and modern communications mean that anyone anywhere can get a faster service expects. But this affects all industries.
Especially in garages and car dealerships, I can observe that, for example, an accident victim doesn't want to go to the lawyer at all, but wants the service employee to give him a All-round support wishes. Customers expect to be helped at the dealership even with legal issues. Whereby in my opinion with regard to the legal advice law here from the outset caution is advisable.
In essence, these are legal issues that require a deeper level of expertise. But among accident victims there is often a reluctance to go to a lawyer. So it is an advantage when a car dealer can recommend a competent lawyer.
What also plays into the cards of this cooperation is the changed regulatory behavior of the insurance companies. In the past, legal fees were not always covered by the liability insurer in some cases. In the meantime, even the courts have decided that it is grossly negligent to try to settle an accident without a lawyer. Why? In the meantime, liability insurers are also reducing repair invoices.
AND HOW IS IT WITH YOU AS A TRAFFIC LAWYER, DO YOU ALSO NOTICE A CHANGE IN CLIENT BEHAVIOR??
Yes, clients also have higher expectations in this area. More speed and expertise are required. I notice that there is more and more demand for specialization and specialist lawyers. Overall, clients have a high demand for information. Want to have however little expenditure with the damage adjustment. Everything should happen quickly. Getting the most out of your dealership.
In addition, the car is still the German's favorite child. Some people would like to claim compensation for the dent in their car. Mobility is very important to most.
EVERYTHING SHOULD GO FASTER. HOW DO YOU MEET THIS CHALLENGE IN CLAIMS SETTLEMENT??
With continuous process optimization! Both for simple rear-end collisions with clarified liability issues and for unsettled cases that often involve many parties. Clear processes must be in place everywhere.
MRS. MINNERUP, HOW DOES THE WEBAKTE AUTOHAUS EDITION FIT INTO YOUR PROCESSES??
Extremely charming and terrific, is all I can say. Since we started working with WebAkte Autohaus-Edition, case processing has become faster and less time-consuming.
So we don't have to bother the car dealer or the client about single documents anymore. Everything is simply uploaded to the WebAkte car dealership edition. And what makes the car dealership edition unique for me is the interface to our office software. Because with the 40-50 mails we receive every day, nothing can slip through our fingers. We retrieve the incoming mail from the garages at fixed times of the day in the electronic inbox of the office software – this really makes our work much easier.
HOW MUCH TIME DO YOU ESTIMATE TO SAVE WITH THIS TOOL??
Well, per case we send approx. 10 mails less. I would estimate the time saving per process to be 2 minutes, so we are already saving 20 minutes here. In addition, the inbox. For example, we will never again receive three separate mails for invoice, bank details and registration fee. All information is bundled in the car dealer edition. The pre-generated answers also save time. For example, we now only need two clicks to approve a repair. Even in cases without an automated response, we have become much faster. Because a car dealership is with a short. Crisp answer satisfied.
Would you also like to find out whether the WebAkte Autohaus-Edition can help you accelerate your claim settlement? Then register now for the WebSeminar on 20.08.2020 from 11 – 12 on.